HCS Residential Services Monitor JobRowlett, TX 122923

Apply Now

Come join our family and become part of a legacy of compassion and dedication to making a meaningful difference in the lives of those who deserve exceptional care and support!

Berry Family Services is a company based in Texas that has been serving the community for over 85 years. We specialize in providing exceptional services and value to individuals with disabilities, aiming to understand and address the unique challenges faced by each individual and their families. The company is owned and operated by members of the Berry family, and their goal is to provide comprehensive solutions that cater to the needs of the person with disabilities and their entire family.

  • Medical/Dental Insurance (Blue Cross Blue Shield)
  • $100/month Employer HSA/FSA contribution (your choice of financial institution!)
  • Vision Insurance
  • Employer-provided Short Term Disability coverage
  • Voluntary Long Term Disability
  • Ancillary Insurance Coverages: Critical Illness, Accident
  • $25,000 Employer-provided Life and AD&D Insurance
  • Supplemental Life Insurance
  • 401(k) Retirement with 100% Employer matching up to 4%; 50% up to 5%
  • GENEROUS Paid Time Off Package: 80 Vacation, 40 Sick, 16 Medical, 16 Dental, 8 Birthday (Hours)
  • 35 PAID Annual Holidays (280 Hours)
  • Annual Bonuses
  • Ability to set your own meeting schedules with the Client/Families
  • Hybrid (In-Office & Remote) potential after 90 DOE


The Residential Services Monitor supervises and coordinates the delivery of residential assistance, including Residential Support, Host Home, Supported Home Living, and Supervised Living. The Employee has received a copy of the HCS Principles for Evidentiary Certification and Billing Guidelines. The Employee has read them and has agreed to follow the guidelines set forth within the document. The Employee acknowledges and is aware of all the statutes, including both Federal and State, as well as policies established by the Company and has agreed to adhere to all requirements. The HCS Residential Services Monitor reports to the Senior Executive Director through the Program Manager.

Duties include the following:
  1. Coordinates the delivery of residential assistance services to the company’s consumers.
  2. Makes monthly contact with consumers either in person, e-mail, or by phone to discuss progress, problems, or plans.
  3. Completes Monthly Contact Sheets for all consumers and turns them in to Program Manager no later than the 15th of the month following the month of service.
  4. Completes all Progress Notes by the 3rd of the following month following the month of service.
  5. Ensures all referrals are made within one week of the request, i.e.: therapy and equipment.
  6. Ensures that HCS services are provided as a lost resort, after private insurance, Medicaid, and other community services.
  7. Follows up on all referrals and state requests every two weeks and documents the status.
  8. Returns all phone calls and e-mails as soon as possible, but no longer than 24 hours.
  9. Responds appropriately to all consumer crises.
  10. Participate in scheduled department meetings.
  11. Obtain prior approval before ordering Adaptive Aids and Minor Home Modifications.
  12. Ensures that all service providers’ documentation is read and filed within 2 weeks of receipt.
  13. Organizes and directs services to ensure compliance with applicable federal law, state certification principles for participation in the Home and Community Based Services program, and company policies.
  14. Ensures that residential services are delivered by qualified individuals.
  15. Ensures that all staff receive adequate and timely training, re-training, and evaluation.
  16. Ensures that documentation of all residential services delivered to consumers is accurate and timely in accordance with company policies and the applicable HCS Billing Guidelines.
  17. Ensures that documentation of all service providers to consumers is accurate and timely in accordance with company policies and the applicable HCS Billing Guidelines.
  18. Ensures that services are delivered in accordance with consumer’s service plans.
  19. Monitors consumer’s IPCs to ensure sufficient units are in place to meet the consumer’s needs.
  20. Conduct all annual IPC planning meetings no less than 30 days prior to the expiration date to ensure continual delivery.
  21. Complete Implementation plans for consumers within 10 days of receiving the PDP from the Local Authority Service Coordinator.
  22. Coordinates and monitors the delivery of all waiver services.
  23. Supervises and coordinates transportation as needed.
  24. Coordinates consumer needs in scheduling and arrangements to facilitate consumer’s programs and/or care plan needs.
  25. Ensures the health and welfare of all consumers.
  26. Ensures compliance with rules and regulations applicable to the services provided in all Residential Support, Supervised Living, and Host Home homes.
  27. Provides technical assistance to consumers and Supported Home Living Staff.
  28. Routinely inspects all Residential Support, Supervised Living and Host Home for compliance with health and safety requirements.
  29. Coordinates medical needs with Nursing.
  30. Coordinates weekly activities to encourage community integration, including social events, family visits, and religious participation as desired.
  31. Ensures the consumer’s dietary needs are met as needed for each consumer in Residential Support, Supervised Living, and Host Home homes.
  32. Works closely with the Group Home Director, Group Home Coordinator, and Home Manager to ensure the consumer’s needs are met.
  33. Ensures the Local Authority Service Coordinator is notified in a timely manner as directed by HHSC.
  34. Ensures the Program Manager and Director of Nursing are informed of all changes in the consumer’s behavioral, medical, and overall status.
  35. Reports all demographic information to the Billing Department immediately;
  36. Reports all consumer hospitalizations and deaths to the Senior Executive Director and Billing Department immediately.
  37. Ensures consumer’s charts are always survey ready;
  38. Other duties as assigned.


  • 4-year degree in a Social Services field (or a field of study relating to the IDD population) OR at least five years of recent, relevant work experience;
  • Two years' experience in working with persons with developmental challenges (preferred);
  • Proficient in office-related equipment and computer systems. 
Certifications, Licenses, and Registrations:
  • Dependable transportation, valid driver's license and automobile liability insurance. 
Apply Now
Back to All Jobs