TxHmL RSM JobRowlett, TX 66178

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The Case Manager is responsible for supervising the delivery of each person's individual service plan (ISP), overnight delivery of training and support services, integrating the various aspected of services, recording each consumer's progress and reviewing the ISP quarterly to assess progress and continues appropriateness of the program. The Case Manger is accountable to the consumer for coordinating his/her overall program and is administratively responsible to the Senior Executive Director. The Case Manager is responsible for assuring that all of the coordination of services is implemented consistently with the TXHML Evidentiary Principles. The Case Manager demonstrates leadership and competency through facilitation using person-centered principles and promotion of consumer outcomes. The Case Manager ensures that services initiated and delivered in accordance with ISP and contacts the consumer and/or his/her family about the consumer's over all program and significant changes in it. Is available to answer questions about the program asked by the consumer and/or his/her family. The Case Manager will need to have a flexible schedule and be able to respond in person, if necessary, during a consumer crisis. The Case Manager will participate in on-call backup procedures to ensure that consumers can reach a member of the program. The GR/TxHmL Case Manager reports to the Senior Executive Director through the GR/TxHmL Program Manager. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. 
  • Coordinates the development and implementation of each person’s Individual Service Plan and Individual Plan of Care.
  • Coordinates and monitors the delivery of services, wavier and non-waiver 
  • Completes all annual planning conference documentation within 30 days prior to the expiration date of plan of care.
  • Conducts special planning conference documentation within two weeks of request by consumer, family, therapist, or other IDT member
  • Completes all special planning conference documentation within two weeks of the date of the planning conference.
  • Completes all quarterly reviews no later than the 10th of the month following the due date 
  • Completes all progress notes by the 3rd of the following month.
  • Ensures all referrals are made within one week of request 
  • Assists consumers in linking up with community services that are not waiver provided. Ensures that GR/TxHmL Services are provided as a last resort after private insurance, Medicaid, and other community services.
  • Follows up on all referrals and state requests every two weeks and document s that status. 
  • Returns all phone called within 24 hours.
  • Responds appropriately to all consumer crises 
  • Provides training to all providers, as needed on all training goals and individual needs of the consumers.
  • Follows the TXHML Principles for Evidentiary Certification.
  • Participates in scheduled department meetings. All required 
  • Responds appropriately to all consumer crises
  • Provides training to all providers, as needed, on all training goals and the individual needs of the consumers.
  • Follows the TXHML Principles for Evidentiary Certification.
  • Participates in scheduled department meetings. All required training is current.
  • Demonstrates knowledge and use of all learned information.
  • All provider progress notes will be read within two weeks of receipt
  • Case Managers will get authorization for all consumer purchases prior to ordering.


Qualifications

UPERVISORY RESPONSIBILITIES:
 This job has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's Degree in Sociology, Social Work, or a related social services field of study. Maintain a current / valid Texas Driver's License; minimum of two years' experience in working with persons with developmental challenges; have and maintain reliable transportation and minimum liability insurance; must be proficient in office-related computer systems. Bilingual English/Spanish or English/Vietnamese preferred but not required

LANGUAGE SKILLS:,
Ability to read, analyze, and interpret social work materials, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
Employee must maintain current, valid Texas Driver's License and automobile liability insurance.

PHYSICAL DEMANDS:
Must have good health in order to maintain an acceptable attendance record as established by the agency. The physical demands described here are representative of those that must be met by an employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop; kneel, crouch or crawl; and talk or hear. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Must be able to visit consumers at their homes. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:
The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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